AI Agents for retail & ecommerce
Connect AI Ekip so every shopper or B2B buyer inquiry — online, in-store, or wholesale — is enriched, reached on email and WhatsApp, qualified by AI, and booked into a sales or styling conversation before the moment passes.
- Instant AI response to every new CRM lead
- Personalised email + WhatsApp outreach
- Qualifying dialogue tuned to catalog and campaigns
- Sales or appointment booked at high intent
- Pipeline stages updated automatically
< 5 min
AI response time to every new lead
100%
of leads contacted — consistent follow-through
3×
more booked sales calls vs manual outreach alone
24/7
conversations when stores and HQ are offline
Retail & ecommerce motions we support
DTC & online brands
High-volume product questions, sizing, and promo codes — AI keeps carts warm until humans close.
Brick & mortar & omnichannel
Store appointments, click-and-collect, local inventory asks — one thread across email and WhatsApp.
Shipping & subscription commerce
Delivery anxiety and renewal flows — proactive answers without flooding support queues.
Beauty & lifestyle
Routine-fit and shade questions — qualify intent before stylists or concierges step in.
Electronics & accessories
Spec comparisons and compatibility — route enterprise or trade enquiries to the right desk.
Grocery & FMCG
Bulk buyers and wholesale leads — capture volume and timing before account execs call.
Why revenue leaks between click and conversation
Retail and ecommerce live on speed and relevance. These friction points cost basket size and B2B deals — AI Ekip fixes follow-up without cloning your contact centre.
Shoppers bounce before sales replies
Peak traffic buries chat and email. When responses lag, customers buy from the next tab.
CX teams repeat the same answers
Agents copy-paste tracking, returns policy, and stock basics — instead of upselling or saving baskets.
CRM does not reflect real intent
Campaign leads and WhatsApp touches rarely sync. Segment performance and ROAS stay opaque.
Full shopper lifecycle — trigger to sales conversation
One CRM trigger launches an AI workflow until the shopper or buyer is ready to speak with your team — associates join when revenue is on the line.
New Shopper or Buyer in CRM
A lead arrives from your site, marketplace, store capture, or campaign — and fires the automation instantly.
Opportunity Created in AI Ekip
The profile becomes a tracked opportunity in your AI Ekip pipeline.
Lead Enriched + Scored
AI adds product affinity, basket signals, trade role, and channel preference to tailor outreach.
Email Outreach
AI sends catalog- and campaign-aware sequences aligned with your brand voice.
WhatsApp Outreach
Parallel WhatsApp meets shoppers where they buy social — within policy and promo rules.
Email Outreach
AI sends catalog- and campaign-aware sequences aligned with your brand voice.
WhatsApp Outreach
Parallel WhatsApp meets shoppers where they buy social — within policy and promo rules.
AI Handles Full Conversation
The agent answers approved FAQs, gathers sizing or volume detail, and qualifies readiness — escalates for sensitive refunds or VIP handling.
Sales or Styling Call Booked
When intent is clear, AI reserves time with associates, account managers, or concierges — no endless scheduling ping-pong.
Lead Status Auto-Updated
CRM stages advance at each milestone — campaigns and merchandising see trustworthy funnel data.
Your Team Closes the Sale
Associates and account execs convert — AI handled nurture and booking up to the conversation.
Everything in one automated system
Replace patchy follow-up across digital and store journeys — from CRM sync to booked revenue conversations.
CRM webhook integration
AI Ekip listens for shoppers from your CRM, CDP, or lead capture — each profile triggers the workflow.
Automatic lead enrichment
AI adds product interest, basket signals, channel preference, and urgency so outreach stays relevant.
Personalised email sequences
Sequences reflect your brand voice — launches, drops, B2B quotes, or VIP invites.
WhatsApp AI conversations
Meet customers where they already message — including markets where WhatsApp is the default storefront.
Automated booking
Book styling sessions, trade reviews, or demo calls straight into associate calendars.
Live pipeline updates
Stages advance as AI progresses conversations — merchandising and growth see honest funnel data.
Connects to the CRM your brand already runs on
AI Ekip sits beside your ecommerce and loyalty stack. Webhooks bring leads in; AI-written statuses keep growth, retail ops, and CX aligned on every opportunity.
- HubSpot, Salesforce, Zoho, Pipedrive, and custom stacks
- Webhook-triggered automations — minimal latency
- Bi-directional sync for profile data and stage updates
- WhatsApp Business API and email with your retail branding
- Works with store associates, BDRs, and account managers
AI Agent
Qualifies + converses 24/7
CRM Sync
Bi-directional, real-time
Email Outreach
Sequences + follow-ups
Full AI-managed threads
Scheduling
Sales calls on intent
Pipeline Updates
Stages move automatically
Frequently asked questions
Common questions from ecommerce, growth, and retail ops leaders about AI Ekip for commerce teams.
Ready to automate retail and ecommerce follow-up?
Connect your CRM and let AI Ekip handle enrichment, outreach, qualification, and scheduling — so your team sells and serves, not chases threads.
Explore AI agents by industry
See how AI Ekip adapts to your sector. Every solution shares the same automation engine, tuned to your workflows and compliance needs.